Contact us
For questions, technical problems or help using the iTala app or Connect, email either support contact:
Include a short description of the problem and, if relevant, the screen where it happened. Please do not send passwords or other sensitive account information.
Connect help
For help with event publishing, roster imports, linked leagues, fixtures, schedules or result approval, email either contact above. Include the Connect event page link, the app league name if linked, the screen or action involved, and what you expected to happen. For a fixture, include the division, teams and scheduled date and time with timezone; include its ID if you know it.
Schedules and results can change. Check the latest event page and contact the organiser to confirm a venue, start time or disputed result. Connect organisers are responsible for having authority to publish rosters and fixtures publicly. Finishing a game in the mobile app does not automatically publish a Connect result: an authorised organiser must review and approve the mobile final in Connect. Later mobile corrections need review and approval in Connect too.
Report content in the app or Connect
For an app league, team, player or game record, use Report this information where available, or email either contact above. The mobile report form does not accept Connect fixture IDs.
To report a Connect event, fixture, image or sponsor, email hanna@itala.fyi or harold@itala.fyi with the subject Connect content report. Include the event page link, enough details to locate the fixture, image or sponsor, your concern and the outcome requested. You do not need an app or Connect account. See the Content Policy reporting instructions.
Privacy requests across the app and Connect
Players, parents, guardians, organisers and authorised representatives can email either contact above to request access, correction, anonymisation or removal of personal information. Include the app league, team and player details and any Connect event link, identify the information concerned, and say whether your request covers the mobile app, Connect or both. You do not need an account to make a request. Do not send passwords or unnecessary identity documents; we may ask for proportionate evidence of identity or authority where needed.
The mobile app and Connect store records separately. Imported Connect rosters are copies; editing or deleting an app record or deleting a mobile account does not automatically change or delete the Connect copy. Unpublishing a Connect event hides its public page but does not itself delete its records or the source app records. Connect organiser account requests are handled separately from mobile account deletion.
We check the relevant records in each system, coordinate with the organiser where needed, and explain the action taken and any information we must retain. Copies saved outside our systems may remain beyond our control. See the Privacy Policy for more information about privacy choices and retention.